Frequently Asked Questions

A homeowner's association (HOA) is an organization created by a real estate developer for the purpose of managing a community of homes. When you purchase a home within an HOA community, you automatically become a member and agree to abide by the community's governing documents, including the CC&Rs (Covenants, Conditions & Restrictions). The HOA is responsible for maintaining common areas, enforcing community standards, and managing shared amenities. It is governed by a board of directors elected from among the homeowners.

The management company is hired by the HOA board of directors to handle the day-to-day operations of the association. This includes financial management (collecting assessments, paying vendors, preparing budgets and financial reports), administrative support (preparing meeting agendas, recording minutes, maintaining records), property inspections, CC&R enforcement, vendor coordination, and serving as a point of contact for homeowner questions and concerns. The management company works under the direction of the board and carries out the policies and decisions the board establishes.

No. Monthly assessments are a legal obligation tied to your property. When you purchased your home in an HOA community, you agreed to the CC&Rs, which require payment of assessments. These funds pay for the maintenance of common areas, landscaping, insurance, reserves, and other community expenses that benefit all homeowners. If you do not pay your assessments, the association has the legal right to pursue collections, charge late fees and interest, place a lien on your property, and in some cases, initiate foreclosure proceedings. If you are experiencing financial hardship, contact us to discuss possible payment arrangements.

Your membership in the HOA is established by the community's governing documents, specifically the Declaration of Covenants, Conditions & Restrictions (CC&Rs), which are recorded with the county. These documents were created when the community was developed and are legally binding on all property owners within the community. When you purchased your home, the title report and closing documents included these recorded covenants. By accepting title to the property, you agreed to be bound by the CC&Rs, including mandatory membership in the association and payment of assessments.

Your monthly assessment funds a variety of community expenses. Common uses can include, but are not limited to, maintenance and upkeep of common areas (landscaping, snow removal, lighting), water and utility costs for shared amenities, insurance for common area structures and liability, management company fees, reserve fund contributions for future major repairs and replacements (such as roofs, roads, fences, and pools), and administrative costs. Your association's annual budget details exactly how assessment dollars are allocated. You have the right to review the budget and financial report. Financial Reports are available in your online portal, by the 20th of each month.

The best way to get an issue addressed is to submit a written request to the management company via email or through the online portal your community uses. Be specific about the issue, include photos if applicable, and provide your contact information. Written requests create a record and help ensure follow-up. For urgent matters such as safety hazards or property damage, call the management company directly. Keep in mind that the management company operates under the direction of the board of directors, so some issues may require board review and approval before action can be taken. If you feel an issue is not being addressed, you can also raise it at a board meeting during the homeowner comment period.