Shelley believes, and puts into practice, that HOAs can be smoothly run and efficient while still being kind to residents and board members….She has created the best systems and forms, and HOA Solutions has what no other management company has. Our lawyer asked the board to interview other management companies one year to be fair and allow for competition. We didn’t want to, but we researched and invited owners and managers to our meetings. The services and professionalism were so far below what HOA Solutions and Shelley Grover offer, the difference was almost laughable. We already knew what a gem we had, but quickly discovered the enormous amount of work Shelley does without being asked and how reachable she is. The board came to the conclusion that…if Shelley ever left Utah, we would be hard-pressed to find anyone else that could fill her shoes. I cannot recommend Shelley Grover enough. If you have the chance to hire her to serve your HOA, please jump at it, and don’t let her go. HOA Solutions will be the best management company you have ever had.

Thank you! We’ve always had good experiences working with you guys and we appreciate the fast response :)

4.12.2024 - After discussions with the other board members, we’d like to renew for 5 years.
Some of the things we would like to highlight in what is going well:
#1 - Responsiveness and urgency. Whenever we reach out via text or call, HOA Solutions is always quick to respond and get the issue taken care of. This is the most important thing to all of us.
#2 - Knowledge of industry and regulations / rules when it comes to HOA’s. Shelley knows everything and it puts us at ease to place our trust in HOA solutions. We are confident in fact based responses—rather than opinion based—which HOA Solutions excels in.
#3 - Willingness to modify current operational processes to streamline needs or change them all together as necessary (ex: managing rent swap list).
#4 - Holding contractors to high standards and getting issues resolved. HOA Solutions does this frequently, especially when it comes to Landscaping or irrigation needs.
Shelley (and team), we just want you to know how much we appreciate all you do for us and all of your knowledge about our community. We love working with you and look forward to the next 5 years (at least).

Shelley Grover managed several of lrvine Community Development Company’s master planned communities, including Crystal Cove Community Association, a high-end fully gated community with staff on-site. Shelley was instrumental in tracking legal documents and common area turnovers on many projects. She also facilitated transitioning a garage into an onsite management office, which allowed the management team to provide onsite customer service to our residents. The majority of projects Shelley was involved with were anywhere from 500 to 2,500 homes.

During her years at Keystone Pacific, Shelley Grover trained two new managers who became the go-to new development managers in Orange County. I would recommend Shelley for the management for any new development or large-scale community.

Sincerely,

It is my pleasure to provide a letter of recommendation for Shelley Grover. I am in my second year of service on the HOA board and am currently the secretary. My first year I served as the treasurer where I worked closely with Shelley on all financial matters. I have been extremely pleased with her professionalism and attention to detail regarding her fiscal responsibilities. I believe that there is a sacred trust when managing HOA funds. The residents put their complete confidence in the board and HOA management company to account for all monies and to spend in accordance with the interests of the association. In every way, Shelley always met or exceeded my expectations regarding her responsibilities. She is timely in paying the bills and providing all financial records when requested and always anticipates what is needed and takes the initiative to provide it. She is very responsive to all questions and requests.

To Whom It May Concern:

This letter is intended to serve as a reference and recommendation for Shelley Grover and her team, HOA Solutions, relative to their potential selection as the HOA Manager for your community.
Prior to HOA Solutions, our community was mismanaged and neglected by others who attempted to manage without experience or knowledge of this industry. Within months following Shelley’s employment, our HOA began to see positive changes. Our financial situation and communication with homeowners improved significantly, the standards for the neighborhood were brought back to the appropriate level, and our HOA once again became a highly desirable place to live.
Shelley has a vast working knowledge of the HOA industry. She stays current on all HOA-related developments, and knows how to find answers and solutions. She is reliable, consistent, confident, and resourceful. Shelley always maintains a high level of professionalism, even when dealing with conflict. She is sensitive to the HOA’s desires, yet with her knowledge and experience, she also helps educate the board about HOA and State laws that proves to be an invaluable source of information to any community.
It is an honor to know Shelley and to have the opportunity to advocate on her behalf. She will most assuredly be an asset to any HOA she works with.

To Whom It May Concern:

This letter of endorsement for HOA Solutions is written with complete satisfaction for the work that Shelley and her crew have done for us. We have used them for many years, managing 20+ subdivisions. Their professionalism and thoroughness reflect the high level of experience that they have in this arena.

We have never dealt with a more competent HOA company than HOA Solutions.

Best regards,

We have used Shelley Grover at HOA Solutions for the financial management of our association since 2011 and have been very pleased with the results. She understands the challenges and issues surrounding the association management and has established processes and policies to handle the various challenges and issues, keeping the association on strong legal footing and members happy.

Specifically, we have found HOA Solutions to be very detail oriented and responsive to our needs and member’s questions that have arisen. Furthermore, her understanding of the financial issues surrounding associations has been very beneficial to us as we have communicated with the members of our association on financial issues. This has allowed us to focus our time and efforts on communications, development and strategic planning.

We can wholeheartedly recommend HOA Solutions for your association management.

Sincerely,

To Who It Concerns:

I have worked with Shelley Grover and HOA Solutions since 2010. My interactions and experiences with HOA Solutions have always had positive and professional dispositions. In our current HOA situation Shelley and HOA Solutions maintains a difficult position where our board is still largely developer controlled and has in the past been reluctant to move on items of importance to the community. HOA Solutions has always listened to the needs/desires of the community, made appropriate recommendations to the community advisory committee and even pressed the board for action on these items.

Further more as our community gets closer to being 100% build out HOA Solutions and specifically Shelley have been instrumental in assisting the community with the transition of board positions and also made recommendations on ways we could keep costs low in some cases even eliminating services currently provided by HOA Solutions.

Over the past several years HOA Solutions has only ever acted in a professional and courteous manner and always in the best interest of our community.

November 14, 2014 To Whom It May Concern:

I have known and worked with Shelley Grover/HOA Solutions since 2008. As the first president of our HOA, I was fortunate enough to be introduced to Shelley and to receive her advice on how to proceed. This was done at no charge to me or the HOA. She was later hired to manage our HOA and through the years has been given increasing responsibilities for inspections, billing, bids for maintenance of the grounds, etc.

At all times she has exhibited a high level of professionalism. She responds to concerns in a timely manner and is consistent in her dealings with all residents. When dealing with sensitive issues, she has attended extra meetings at no charge to the HOA.

She has shown a comprehensive knowledge of the Utah laws and codes governing HOAs and consistently and fairly applies that information.

I highly recommend Shelley and HOA Solutions for HOA management.

Sincerely,

Shelley Grover is the best HOA manager our HOA has ever had. I was the CC&R chair for several years before I moved recently, and I worked closely with Shelley and her team at HOA Solutions. I even requested that I be allowed to go on the monthly inspections to help me understand the neighborhoods and see for myself. Shelley had no problem with that request! She came to be my most valuable contact, especially with the amount of new information a CC&R chair has to learn. There were many nights of frantic emails when I was confused, days of phone calls, special votes we needed and she organized, and mountains of paperwork with the new builds- we were, and still are, one of the fastest growing HOAs in Utah, and Shelley has been there for us time and time again.

The entire board was extremely grateful for her and her company; she has so much knowledge and a professional, can-do attitude. The residents were also grateful to have a real manager, instead of a volunteer- the difference is night and day.

Shelley believes, and puts into practice, that HOAs can be smoothly run and efficient while still being kind to residents and board members, and staying out of lawsuits. She has created the best systems and forms, and HOA Solutions has what no other management company has. Our lawyer asked the board to interview other management companies one year, to be fair and allow for competition. We did not want to check others, but we researched and invited owners and managers to our meetings. The services and professionalism were so far below what HOA Solutions and Shelley Grover offer, the difference was almost laughable. We already knew what a gem we had, but quickly discovered the enormous amount of work Shelley does without being asked and how reachable she is. The board came to the conclusion that we were very blessed, and if Shelley ever left Utah, we would be hard-pressed to find anyone else that could fill her shoes.

I cannot recommend Shelley Grover enough. If you have the chance to hire her to serve your HOA, please jump at it, and don’t let her go. HOA Solutions will be the best management company you have ever had.

Sincerely,